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Sitebuilder Services Provisioning

There are two types of sites in Sitebuilder: trial web sites and regular web sites:

Parallels Business Automation - Standard automatically transfers trial Sitebuilder sites into regular after a customer pays the corresponding order.

Sitebuilder integration with Parallels Business Automation - Standard allows the following scheme for Sitebuilder services provisioning:

Notes about Sitebuilder site troubleshooting by a customer:

Only actually existing sites with valid site aliases are shown in Provider Control Center. Corrupted and deleted sites are shown in customer Control Panel and a customer can decide whether to permanently delete such a site.

If a Sitebuilder site creation has failed (for example, due to technical problems on a Sitebuilder node), then the site status (shown in Control Panel only) is Pending and a customer can recreate this site from the Control Panel or delete it and get the refund for the Sitebuilder services.

If a Sitebuilder site becomes not available due to its deletion on a Sitebuilder node, and this is not a customer fault or intention, then the site status (shown in Control Panel only) is Conflicts and a customer can delete the information about this site from Parallels Business Automation - Standard database and get the refund for the Sitebuilder services.

Sitebuilder Installation:

Sitebuilder requires installation on a dedicated physical or virtual node. For Sitebuilder installation instructions, please refer to the Sitebuilder original documentation.

After installation, do the following to setup and configure Sitebuilder Manager:

  1. Register Sitebuilder node(s), assign logins/passwords and URLs. In case the nodes are to be transferred to Resellers, associate the nodes with them.
  2. Configure the message to be shown on the Publish screen of the Sitebuilder Wizard on a node. This message must help customers that do not yet have hosting for their Sitebuilder sites to get to your shop and buy hosting compatible with their sites.
  3. Synchronize nodes, if required. Generally, synchronization is performed automatically after registration, however, if you enable or disable some templates or modules on a node using the native Sitebuilder Administrator Control Panel, you must synchronize a node with Parallels Business Automation - Standard database to make the newly enabled templates or modules available.
  4. Create Sitebuilder plans and synchronize them to Sitebuilder nodes. In respect to Sitebuilder plans, such synchronization allows you to compare the set of templates/modules declared in a plan with an actual set of templates/modules available on each of Sitebuilder nodes registered in Parallels Business Automation - Standard. After such synchronization, you can see the match between plans and nodes and can decide upon the templates/modules that miss on nodes to provide services declared in plans.
  5. Go to Provider Control Center - Billing Director - Product Manager - Hosting Plans and associate Sitebuilder with hosting plans as follows:

Note: If a reseller clones a Provider's plan, Sitebuilder settings for this hosting plan are reset to default (not enabled by default).

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