Previous Topic

Next Topic

E-Mail Setup

Together with the general e-mail settings like the 'From' field configuration, encoding selection, etc., Parallels Business Automation - Standard provides tools for e-mail messages S/MIME signing.

S/MIME (Secure / Multipurpose Internet Mail Extensions) is a standard for public key encryption and signing of e-mail. To use the S/MIME signatures, you need to generate and upload to Parallels Business Automation - Standard both your secure key and certificate (public key). The digital signature attached to e-mail messages is generated using the private key. Then the recipient can check whether the message really came from HSP company by running the verification algorithm on the message together with the signature and HSP's public key.

To set up the messenger:

  1. Click the Edit button on the E-Mail Setup screen.
  2. Fill the form that appears:
    1. Type the sender name into the Name field. Like HSP Messenger, your company name or other relevant name.
    2. Type the sender e-mail address into E-mail field. We recommend to set it to the real address (preferably generic alias), so this address will be able to receive replies from users.
    3. You can check the Enable e-mail notification box to switch the messenger on and send the automatically-generated notifications to your customers. To disable the messenger, clear this box.
    4. Default e-mail character set - select the default encoding for e-mail notifications. The default encoding can then be used for any of the interface languages available in Parallels Business Automation - Standard.
    5. Select the e-mail messages encoding per notifications language. Please note that you can select the default encoding.

      Note: If a customer selects the default encoding, the Parallels Business Automation - Standard first checks the encoding set in Provider Control Center for a given e-mail notifications language and if the encoding is not default, applies this one. If the default encoding was set in Provider Control Center for a given e-mail notifications language, then the default encoding set in E-Mail Setup General Settings is applied. If a customer selects a non-default encoding from the Control Panel, then this encoding is applied to all e-mail notifications sent to a customer account.

    6. If you are going to upload your private key and certificate files to digitally sign e-mail, check the Sign all e-mail messages box.
    7. Type the path to the private key file into the Private key file name field or click the Browse button and locate the file.
    8. Type the path to the certificate file (public key) into the Certificate file name field or click the Browse button and locate the file.
  3. Click the Update button.

Please send us your feedback on this help page